Returns & Exchanges
At PlanetBox, we want you to love your sustainable lunch gear. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Package Your Items
Place the unused products in their original packaging, ensuring all tags and components are included to qualify for a refund.
Print and Ship
Download your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing